Refund policy

We do NOT offer refunds, returns or exchanges in most cases. Crystals are one of a kind, formed by nature, and have natural cracks, crevices, colorations etc.  Unfortunately, some minor shedding or wear during shipping is normal and a refund will not be accepted for minor shipping damage. If your order contains herbs or other perishables they cannot be returned, no exceptions. 

If your item has damage due to shipping, please contact the shipping company, usually USPS or UPS, to file a shipping damage claim. If you are unable to do so, we will work with you to ensure a claim is filed appropriately.

Damages and Issues: If your item arrives with significant damage or the items received are incorrect, you must contact us at agatewayapothecary@gmail.com within 3 days of delivery for approval of a return. If we issue a return, your refund will not include shipping cost (both original and return costs). 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. We may request photos for proof of received condition.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at agatewayapothecary@gmail.com.